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Privacy Policy

Privacy Policy for Island Wise HVAC

Last Updated: May 24 2023

At Island Wise HVAC, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our services or visiting our website. By using our services or accessing our website, you consent to the terms of this Privacy Policy.

  1. Information We Collect:
    We may collect various types of personal information from you, including but not limited to:
  • Contact information (such as name, email address, phone number, and mailing address)
  • Billing and payment details
  • Information about your HVAC system and service history
  • Any other information you voluntarily provide to us
  1. Use of Information:
    We may use the collected information for the following purposes:
  • Providing and delivering our HVAC services
  • Processing payments and billing
  • Responding to customer inquiries and providing support
  • Sending service-related communications, such as appointment confirmations and updates
  • Improving our services, website, and customer experience
  • Marketing and promotional purposes, but only with your consent
  • Complying with legal obligations
  1. Data Retention:
    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
  2. Information Sharing:
    We may share your personal information with third parties only in the following circumstances:
  • With your consent
  • With our authorized service providers who assist us in delivering our services (e.g., technicians, payment processors, marketing agencies)
  • When required by law, such as responding to legal requests, court orders, or complying with applicable regulations
  • In the event of a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity
  1. Data Security:
    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
  2. Your Rights:
    You have certain rights regarding your personal information, including the right to access, correct, update, or delete it. If you wish to exercise any of these rights, please contact us using the information provided in Section 8.
  3. Cookies and Tracking Technologies:
    We may use cookies and similar tracking technologies on our website to collect information about your browsing activities. You can manage your cookie preferences through your web browser settings.
  4. Contact Us:
    If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.

Changes to this Privacy Policy may be made from time to time. Please review the “Last Updated” date at the beginning of this policy to ensure you are aware of any updates.